# Race Help Center

> Help center for RACE

## Service Status

- [Service Status - Map introduction](http://help.race.com/en/articles/12270959-service-status-map-introduction.md)
- [What kinds of events does the service status map track?](http://help.race.com/en/articles/12272993-what-kinds-of-events-does-the-service-status-map-track.md)
- [Can I add/remove notifications about a service event in my area?](http://help.race.com/en/articles/12273038-can-i-add-remove-notifications-about-a-service-event-in-my-area.md)
- [Do you have an app to receive service event updates on smartphones?](http://help.race.com/en/articles/12273046-do-you-have-an-app-to-receive-service-event-updates-on-smartphones.md)
- [What if the service status map shows that I am affected by an event, but my service is on?](http://help.race.com/en/articles/12273301-what-if-the-service-status-map-shows-that-i-am-affected-by-an-event-but-my-service-is-on.md)
- [What if my service is out, but I cannot determine from the service status map whether I am affected by any events?](http://help.race.com/en/articles/12273305-what-if-my-service-is-out-but-i-cannot-determine-from-the-service-status-map-whether-i-am-affected-by-any-events.md)
- [How long does it take before changes are reflected on the service status map?](http://help.race.com/en/articles/12273309-how-long-does-it-take-before-changes-are-reflected-on-the-service-status-map.md)

## Account

- [How can I manage my Race account?](http://help.race.com/en/articles/640962-how-can-i-manage-my-race-account.md): Race Customer Dashboard: log in, pay bills, view statements, update contact info, manage payment methods, and adjust account settings.
- [How do I cancel my Race service?](http://help.race.com/en/articles/640966-how-do-i-cancel-my-race-service.md): How to cancel your Race service and what to expect during the process.
- [Can I have multiple accounts in my name?](http://help.race.com/en/articles/640980-can-i-have-multiple-accounts-in-my-name.md): How to keep separate Race accounts for more than one home or business, and how many you can have.
- [What information does Race collect from me?](http://help.race.com/en/articles/640983-what-information-does-race-collect-from-me.md): What personal and technical information Race collects when you sign up and use your service.
- [Does Race share my account information with third parties?](http://help.race.com/en/articles/640984-does-race-share-my-account-information-with-third-parties.md): Whether Race shares your personal information, and the limited legal cases where it may be required.
- [Race CommandIQ App FAQ \(Current Version 25.3\)](http://help.race.com/en/articles/12557439-race-commandiq-app-faq-current-version-25-3.md)

## Billing

- [When will I be billed by Race?](http://help.race.com/en/articles/640986-when-will-i-be-billed-by-race.md)
- [Can I choose my own autopay date?](http://help.race.com/en/articles/6971664-can-i-choose-my-own-autopay-date.md)
- [How will I receive my bill?](http://help.race.com/en/articles/640989-how-will-i-receive-my-bill.md)
- [When is my payment due?](http://help.race.com/en/articles/640990-when-is-my-payment-due.md)
- [How do I make a payment?](http://help.race.com/en/articles/640991-how-do-i-make-a-payment.md)
- [I lost my bill. How can I get a copy?](http://help.race.com/en/articles/640993-i-lost-my-bill-how-can-i-get-a-copy.md)
- [What taxes/government fees are charged?](http://help.race.com/en/articles/640997-what-taxes-government-fees-are-charged.md)
- [What happens if my payment is declined or late?](http://help.race.com/en/articles/640998-what-happens-if-my-payment-is-declined-or-late.md)
- [Who can I contact with questions about my bill?](http://help.race.com/en/articles/641002-who-can-i-contact-with-questions-about-my-bill.md)
- [Can I pay my bill in advance?](http://help.race.com/en/articles/640999-can-i-pay-my-bill-in-advance.md)
- [Lost or Damaged Fee Schedule](http://help.race.com/en/articles/4833555-lost-or-damaged-fee-schedule.md)
- [Federal Universal Service Fee \(FUSF\)](http://help.race.com/en/articles/4354242-federal-universal-service-fee-fusf.md)
- [Property Tax Allotment Surcharge \(PTA\)](http://help.race.com/en/articles/3419122-property-tax-allotment-surcharge-pta.md)

## Internet

- [What internet speed do I need?](http://help.race.com/en/articles/641019-what-internet-speed-do-i-need.md): Learn how to choose the right internet speed based on the number of devices, online activities, and available Race Communications plans.
- [10 Gigabit Internet FAQ](http://help.race.com/en/articles/6950012-10-gigabit-internet-faq.md): Race Communications offers 10 Gigabit Internet. Below are answers to common questions about getting the most out of your 10 Gbps connection.
- [Can I use my own router?](http://help.race.com/en/articles/965427-can-i-use-my-own-router.md)
- [Are there usage or bandwidth limits on Race services?](http://help.race.com/en/articles/641021-are-there-usage-or-bandwidth-limits-on-race-services.md): Race Communications plans have no data caps or usage limits.
- [Will I be able to use Wi-Fi with Race's fiber internet?](http://help.race.com/en/articles/641023-will-i-be-able-to-use-wi-fi-with-race-s-fiber-internet.md)
- [Do I need any additional equipment?](http://help.race.com/en/articles/641024-do-i-need-any-additional-equipment.md): Whether you need extra equipment with Race service, and the optional mesh Wi-Fi add-on for larger homes.
- [Can I get a static IP?](http://help.race.com/en/articles/641025-can-i-get-a-static-ip.md)
- [Why do location services show my IP address in a different location?](http://help.race.com/en/articles/2475943-why-do-location-services-show-my-ip-address-in-a-different-location.md)
- [Understanding Internet Speed & Bandwidth](http://help.race.com/en/articles/6950078-understanding-internet-speed-bandwidth.md): Think you’re paying for internet speed? Think again. Discover why bandwidth \(not speed\) is what really matters, how speed tests can be misleading, and what to do when your Wi-Fi feels slow.
- [How do I log into the routers web-based configuration?](http://help.race.com/en/articles/1947954-how-do-i-log-into-the-routers-web-based-configuration.md): How do I log into the routers web-based configuration?
- [How do I change the Wi-Fi name and Password on my Race router?](http://help.race.com/en/articles/680077-how-do-i-change-the-wi-fi-name-and-password-on-my-race-router.md): How do I change the SSID name and Wi-Fi security key on my Race router?
- [What is an ONT \(Optical Network Terminal\)?](http://help.race.com/en/articles/8153280-what-is-an-ont-optical-network-terminal.md): This page provides a comprehensive FAQ guide on using the Optical Network Terminal \(ONT\) for fiber optic Internet access.
- [Troubleshooting Your 803G ONT and Gigaspire Router](http://help.race.com/en/articles/8154660-troubleshooting-your-803g-ont-and-gigaspire-router.md): This page provides detailed information and troubleshooting tips for customers using the 803G ONT and Gigaspire router for their 1G service.
- [10G Hardware Troubleshooting Guide](http://help.race.com/en/articles/8148782-10g-hardware-troubleshooting-guide.md)

## Phone

- [Phone Installation Guide](http://help.race.com/en/articles/5022530-phone-installation-guide.md): Sign up for Race home phone service? Reference this guide on how to install your home phone into our equipment.
- [Why is my phone number appearing as spam on caller ID?](http://help.race.com/en/articles/6390630-why-is-my-phone-number-appearing-as-spam-on-caller-id.md)
- [What kind of phone services does Race offer?](http://help.race.com/en/articles/642728-what-kind-of-phone-services-does-race-offer.md)
- [What is the difference between Basic and Unlimited phone plans?](http://help.race.com/en/articles/642730-what-is-the-difference-between-basic-and-unlimited-phone-plans.md)
- [What are your international calling rates?](http://help.race.com/en/articles/642731-what-are-your-international-calling-rates.md)
- [Porting Your Phone Number to Race](http://help.race.com/en/articles/642732-porting-your-phone-number-to-race.md): Bringing your current number to Race is simple. Here's everything you need to know about how porting works, how long it takes, and what to have ready.
- [If I choose a new phone number, what will my prefix be?](http://help.race.com/en/articles/642733-if-i-choose-a-new-phone-number-what-will-my-prefix-be.md)
- [Race Phone Features](http://help.race.com/en/articles/642736-race-phone-features.md)
- [Why does my fax machine sometimes have issues sending/receiving faxes over my digital phone line?](http://help.race.com/en/articles/1121727-why-does-my-fax-machine-sometimes-have-issues-sending-receiving-faxes-over-my-digital-phone-line.md): Why does my fax machine sometimes have issues sending/receiving faxes over my digital phone line?
- [Enhanced 911 \(E911\) Customer Notification](http://help.race.com/en/articles/4193891-enhanced-911-e911-customer-notification.md): Enhanced 911 - also known as E911 - works the same as 911 for your Race Voice service.
- [Voice Battery Backup](http://help.race.com/en/articles/5116115-voice-battery-backup.md)
- [How do I Silence Cyberpower UPS Audible Alarm?](http://help.race.com/en/articles/3406666-how-do-i-silence-cyberpower-ups-audible-alarm.md)
- [3-Way Calling](http://help.race.com/en/articles/641031-3-way-calling.md): 3-Way Calling service allows a subscriber to call another party during an existing call and add this party to the call.
- [Anonymous Call Rejection](http://help.race.com/en/articles/641038-anonymous-call-rejection.md): Anonymous Call Rejection service automatically rejects all calls for which the caller has withheld the calling number.
- [Call Blocking 900/976/700/500](http://help.race.com/en/articles/641041-call-blocking-900-976-700-500.md)
- [Caller ID Name](http://help.race.com/en/articles/641044-caller-id-name.md)
- [Caller ID Number](http://help.race.com/en/articles/641049-caller-id-number.md)
- [Caller ID With Call Waiting](http://help.race.com/en/articles/641050-caller-id-with-call-waiting.md)
- [Call Forwarding](http://help.race.com/en/articles/641051-call-forwarding.md): Call Forwarding allows you to forward all of your incoming calls to another number when you’re away.
- [Call Return](http://help.race.com/en/articles/641052-call-return.md): Call Return tells you the number of your last incoming call and lets you automatically call the person back.
- [Call Trace](http://help.race.com/en/articles/641053-call-trace.md)
- [Call Waiting](http://help.race.com/en/articles/641056-call-waiting.md): Call Waiting allows you to take a second call without disconnecting the first call.
- [Delayed Call Forwarding](http://help.race.com/en/articles/2384613-delayed-call-forwarding.md): Delayed Call Forwarding allows you to forward all of your incoming calls if no answer after 36 seconds \(approximately 6-7 rings\).
- [Directory Assistance](http://help.race.com/en/articles/641058-directory-assistance.md)
- [E911](http://help.race.com/en/articles/641059-e911.md)
- [International Call Fraud - Blocked Countries](http://help.race.com/en/articles/641060-international-call-fraud-blocked-countries.md)
- [International Calling](http://help.race.com/en/articles/641062-international-calling.md)
- [Outbound Caller ID Blocking Per Call](http://help.race.com/en/articles/641063-outbound-caller-id-blocking-per-call.md): Outbound Caller ID Blocking per Call allows you to mark your name and number as “Anonymous” on a per-call basis.
- [Outbound Caller ID Blocking Per Line](http://help.race.com/en/articles/641072-outbound-caller-id-blocking-per-line.md): Outbound Caller ID Blocking Per Line allows you to mark your name and number as “Anonymous” on every call you make.
- [Selective Call Rejection](http://help.race.com/en/articles/954590-selective-call-rejection.md): Selective Call Rejection allows you to block calls from specific numbers.
- [Voicemail](http://help.race.com/en/articles/641073-voicemail.md): How to use the Race Voicemail system

## Installation & Construction

- [What goes into building Race fiber to a community?](http://help.race.com/en/articles/642781-what-goes-into-building-race-fiber-to-a-community.md)
- [How long does fiber network construction take?](http://help.race.com/en/articles/642795-how-long-does-fiber-network-construction-take.md): Fiber network construction takes several months.
- [Does Race charge an installation fee?](http://help.race.com/en/articles/642799-does-race-charge-an-installation-fee.md): In most communities installation is free, though cost can depend on your location and the type of installation your property needs.
- [What kind of access will you need to my home or business?](http://help.race.com/en/articles/642800-what-kind-of-access-will-you-need-to-my-home-or-business.md): Learn what access our technicians will need during your fiber installation, including outdoor and indoor requirements.
- [I have a concern/comment/complaint about construction in my area. Is there anybody I can speak to?](http://help.race.com/en/articles/642802-i-have-a-concern-comment-complaint-about-construction-in-my-area-is-there-anybody-i-can-speak-to.md): If you have any feedback about construction, let us know by submitting a form or calling us.
- [I placed my order with Race. What happens next?](http://help.race.com/en/articles/642812-i-placed-my-order-with-race-what-happens-next.md): What to expect after placing your Race Communications order, from confirmation to installation.
- [How do I schedule my installation?](http://help.race.com/en/articles/642815-how-do-i-schedule-my-installation.md)
- [There are markings on my sidewalk and/or driveway. What are they, and can you remove them?](http://help.race.com/en/articles/7439977-there-are-markings-on-my-sidewalk-and-or-driveway-what-are-they-and-can-you-remove-them.md)

## Upcoming Projects

- [Where is Race expanding next?](http://help.race.com/en/articles/642822-where-is-race-expanding-next.md): Which California markets Race fiber has recently launched in and where we're building next.
- [How can I request service or check the status of my area?](http://help.race.com/en/articles/642829-how-can-i-request-service-or-check-the-status-of-my-area.md): How to request Race service in your community and check the status of fiber in your area.

## Other

- [I didn't sign up for Race fiber internet. Why are you on or near my property?](http://help.race.com/en/articles/642835-i-didn-t-sign-up-for-race-fiber-internet-why-are-you-on-or-near-my-property.md): Why Race crews may access or cross your property during fiber construction, even if you're not a customer.
- [Do I need wiring to connect my devices?](http://help.race.com/en/articles/642837-do-i-need-wiring-to-connect-my-devices.md)
- [Will I get a new Race email address to replace the one from my old provider?](http://help.race.com/en/articles/642839-will-i-get-a-new-race-email-address-to-replace-the-one-from-my-old-provider.md): Whether Race provides an email address, and why keeping your own is better when you switch providers.
- [Is Race a cable/phone/internet reseller?](http://help.race.com/en/articles/642840-is-race-a-cable-phone-internet-reseller.md): Race isn't a reseller. It owns and operates its own fiber network.
- [Race CommandIQ® App FAQ \(Legacy\)](http://help.race.com/en/articles/6927742-race-commandiq-app-faq-legacy.md): This article refers to the previous version of the Race CommandIQ® app \(pre–version 25.3\). A new version of the app with updated interface, colors, and features \(including MyPrioritiesIQ modes\) is...
- [My leased equipment has been lost, stolen, or damaged. What do I do?](http://help.race.com/en/articles/1028336-my-leased-equipment-has-been-lost-stolen-or-damaged-what-do-i-do.md): Here's what to do if your leased equipment is lost, stolen, or damaged.

## Legal

- [Subscriber Agreement](http://help.race.com/en/articles/645020-subscriber-agreement.md): Published on: 15/04/2026 | Version: 1.1
- [WWW.RACE.COM Terms of Use](http://help.race.com/en/articles/645028-www-race-com-terms-of-use.md)
- [Acceptable Use Policy](http://help.race.com/en/articles/645040-acceptable-use-policy.md)
- [Privacy Policy](http://help.race.com/en/articles/645081-privacy-policy.md)
- [Copyright & Copyright Infringement](http://help.race.com/en/articles/645110-copyright-copyright-infringement.md)
- [Race Advertised Voice Services](http://help.race.com/en/articles/3057514-race-advertised-voice-services.md)
- [Legal Request](http://help.race.com/en/articles/4061912-legal-request.md): Notice to Parties Serving Subpoenas, Search Warrants, Court Orders or Other Requests on Race Communications
- [FCC Broadband Disclosures](http://help.race.com/en/articles/9322196-fcc-broadband-disclosures.md)
- [Digital Communications Policy](http://help.race.com/en/articles/10259409-digital-communications-policy.md): Text Messages, Emails, Voice and more
- [Terms & Conditions for Race Offers & Promotions](http://help.race.com/en/articles/11433522-terms-conditions-for-race-offers-promotions.md): Overview of current Race internet promotions, terms, and eligibility details.
- [Tech Assure Fee](http://help.race.com/en/articles/14025972-tech-assure-fee.md): What it Covers \(and What it Doesn’t\)
- [Automatic Payments – Terms and Conditions](http://help.race.com/en/articles/11836544-automatic-payments-terms-and-conditions.md): Published on: 09/06/2026 | Version: 1.0
- [One-Time Payment – Terms and Conditions](http://help.race.com/en/articles/11836952-one-time-payment-terms-and-conditions.md): Published on: 09/06/2026 | Version: 1.0
- [How We Store and Protect Your Payment Information](http://help.race.com/en/articles/12580854-how-we-store-and-protect-your-payment-information.md)
- [Acuerdo de Suscriptor](http://help.race.com/en/articles/12832726-acuerdo-de-suscriptor.md): Publicidad en: 15/04/2026 | Edicion: 1.1
- [WWW.RACE.COM Términos de Uso](http://help.race.com/en/articles/12832544-www-race-com-terminos-de-uso.md)
- [Política de Uso Aceptable](http://help.race.com/en/articles/12832384-politica-de-uso-aceptable.md)
- [Política de Privacidad](http://help.race.com/en/articles/12832524-politica-de-privacidad.md)
- [Política de Comunicaciones Digitales](http://help.race.com/en/articles/12832480-politica-de-comunicaciones-digitales.md): Mensajes de Texto, Correos Electrónicos, Voz y más
- [Notificación al Cliente de 911 Mejorado \(E911\)](http://help.race.com/en/articles/12845449-notificacion-al-cliente-de-911-mejorado-e911.md): El 911 Mejorado, también conocido como E911, funciona de la misma manera que el 911 para su servicio Race Voice.

## NOC

- [AS30041 Public & Private Peering Request](http://help.race.com/en/articles/3219761-as30041-public-private-peering-request.md)
- [BGP Questionnaire & LOA Forms](http://help.race.com/en/articles/2167033-bgp-questionnaire-loa-forms.md): These documents are required for customers that would like to run BGP with Race.
- [Race Port Out Request](http://help.race.com/en/articles/691089-race-port-out-request.md)

## Notices

- [05/29/2025 - Update to Race’s Subscriber Agreement](http://help.race.com/en/articles/11755644-05-29-2025-update-to-race-s-subscriber-agreement.md)
- [02/25/2025 - Update to Race’s Subscriber Agreement](http://help.race.com/en/articles/10647941-02-25-2025-update-to-race-s-subscriber-agreement.md)
- [12/09/2024 - Update to Race’s Subscriber Agreement](http://help.race.com/en/articles/10259442-12-09-2024-update-to-race-s-subscriber-agreement.md)
- [Notice of public hearings in Rulemaking 23-04-006 regarding the Order Instituting Rulemaking Proceeding to Consider Changes to Requirements on Video Franchisees Under the Digital Infrastructure and Video Competition Act, and Revisions to General Order 169](http://help.race.com/en/articles/9467260-notice-of-public-hearings-in-rulemaking-23-04-006-regarding-the-order-instituting-rulemaking-proceeding-to-consider-changes-to-requirements-on-video-franchisees-under-the-digital-infrastructure-and-video-competition-act-and-revisions-to-general-order-169.md)
- [Notice of public hearings in Rulemaking 23-02-016 regarding the Broadband Equity, Access, and Deployment \(BEAD\) Program.](http://help.race.com/en/articles/8452169-notice-of-public-hearings-in-rulemaking-23-02-016-regarding-the-broadband-equity-access-and-deployment-bead-program.md)
- [Race Communications COVID-19 Notice](http://help.race.com/en/articles/3816915-race-communications-covid-19-notice.md): Updated 03/22/2020
- [01/01/2026 Update to Race’s Subscriber Agreement](http://help.race.com/en/articles/14435371-01-01-2026-update-to-race-s-subscriber-agreement.md)
- [04/01/2026 - Update to Race’s Subscriber Agreement](http://help.race.com/en/articles/14435446-04-01-2026-update-to-race-s-subscriber-agreement.md)
- [04/15/2026 - Update to Race’s Subscriber Agreement](http://help.race.com/en/articles/14647321-04-15-2026-update-to-race-s-subscriber-agreement.md): Update to Subscriber Agreement - Version 1.0 to 1.1