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How can I manage my Race Communications account?

How to log in at my.race.com, view invoices, set up AutoPay, manage payment methods, and update your account settings.

Written by Network Operations

Your Client ID gives you access to the Race Client Dashboard. You receive it when your service is installed.

To log in, go to race.com and click Login/Pay My Bill, or go straight to my.race.com.

Don't know your Client ID? It's in the top right corner of any invoice.

1. Logging In

  1. Go to my.race.com.

  2. Enter your Client ID and password.

  3. Select Log in.

Forgot your password? Select Forgot password? next to the password field and follow the prompts to reset it.

2. Home

After signing in, the Home page provides a quick overview of your account.


The Home page gives you a quick read on where your account stands. From here you can:

  • See your current balance and whether you're paid up

  • Check whether AutoPay is on or off, and start setup if it's off

  • Review recent invoice activity, or select View all for the full list

  • View your account information, including account type and service address

  • Use quick actions to grab your latest invoice PDF, open payment methods, adjust invoice delivery, or contact support

3. Billing

Select Billing to see what's due, review your history, and manage where your invoices are sent. There are three tabs: Due now, History, and Delivery.

Due Now

Shows whether you have a balance or invoice currently due, and the amount that needs to be paid. If nothing is outstanding, the page confirms you're all paid up.

Shows whether you have a balance or invoice currently due, and the amount that needs to be paid. If nothing is outstanding, the page confirms you're all paid up.

History

  • Select Invoices to review previously issued invoices, or Payments to review past payments

  • Use the year filters to narrow what's shown

  • Check the status and amount of each invoice

  • Select the download icon next to an invoice to save a copy

Delivery

Race is paperless, so invoices are delivered by email as an attachment.

  • Confirm that electronic delivery is on

  • Review the verified email addresses currently receiving invoices

  • Select + Add email to add another delivery address

  • Use the trash icon to remove an address

Your account needs at least one verified email address on file. If only one is listed, it can't be removed. New addresses have to be verified before invoices will be sent to them.

4. Wallet

Select Wallet to manage AutoPay and your saved payment methods.

AutoPay

With AutoPay on, each invoice is paid automatically on your selected date, and you get an email receipt after every payment.

  1. Turn AutoPay on.

  2. Under Pay from, choose a saved payment method.

  3. Under Charge on, pick your AutoPay date.

  4. Select Save Auto-Pay Settings.

Available dates depend on when your monthly invoice is generated. The 29th, 30th, and 31st can't be selected.

Payment methods

  • Review your saved cards and bank accounts

  • Select Add card or bank account to add a new one

  • Use the trash icon to remove one you no longer need

Race does not store full credit card numbers. Card payments are handled through Stripe, a Validated Level 1 PCI DSS Service Provider.

5. Account

Select Account to review your profile, contacts, password settings, and linked accounts.

Profile and linked accounts

Review the name, email address, phone numbers, and service address on the account, along with any Race accounts linked to your login.

If something needs updating and you can't change it here, contact Race Customer Support.

Changing your password

  1. Find the Password section.

  2. Select Change.

  3. Follow the prompts to create a new password.

6. Contacts

Still need help?

Contact Race Customer Support at [email protected] or 877.722.3833.

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