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Digital Communications Policy
Digital Communications Policy

Text Messages, Emails, Voice and more

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Written by Network Operations
Updated over a week ago

To communicate with you, Race uses:

  • Contact information provided by customers

These communications are about:

  • Your Race services and programs

  • Other aspects of your overall Race service

The Digital Communications Policy provides you with detailed information on how we plan to interact with you through:

  • Text Messages

  • Email Communications

  • Voice

Text Messages

Terms of Use

By providing your mobile device number(s) to Race on your online account, through a Race customer service representative, through a new service order or change of service order, or through any other Race program , (i) you acknowledge and represent to Race that you are the authorized user of the mobile device(s) or have been granted permission by the authorized user of the mobile phone(s) to agree to provisions (ii) and (iii); (ii) you grant Race express permission to send text messages to that (those) mobile device(s) through your wireless carrier unless and until such permission is revoked in accordance with these terms and conditions or other reasonable means; and (iii) by granting such permission you are agreeing to receive text messages even if your number may be on the federal, or a state's, Do Not Call list and you agree that such text messages shall not be in violation of such do not call list(s). Mobile devices are defined as small, handheld computing or communications devices, typically having a display screen with touch input and/or a miniature keyboard. Mobile devices include but are not limited to mobile cell phones, smart phones, tablets, and/or other such devices.

Stop text alerts. Cancel text alerts by Contacting Race. In addition, for most programs you may reply "Stop" to disable all future text alerts for that program only. Race reserves the right to send you certain text messages including, but not limited to, emergency and safety notifications from which you will not have the option to opt out.

Pricing. Race does not charge a fee for text alerts. Check with your wireless carrier for your plan details regarding any charges from you carrier. Should you change carriers, it is your responsibility to check with your new wireless carrier for plan details. Message and data rates may apply.

NOTE: Carriers are not liable for delayed or undelivered messages.

Email Communications

Terms of use

Implied consent. By providing your email address(es) to Race on your online account, through a Race customer service representative, through a new service order or change of service order, or through any other Race program or service that provides for email communications, you are authorizing Race to contact you via email as a primary form of contact method when available. Race may send service-related email messages and other information regarding new and/or existing Race programs and services, including messages and information pertinent to your service such as new rates or options, billing information, service outage, service maintenance and/or other informational emails to you.

Race email messages and number of communications varies per user.

By entering your email address(es), (i) you acknowledge and represent to Race that you are the authorized user of the email address(es) that you link to the email service; (ii) you grant Race express permission to send emails to that (those) email address(es) until such permission is revoked in accordance with these terms and conditions; (iii) by granting such permission you are hereby requesting to receive such messages in spite of the fact that your email address(es) may be on the federal, or a state's, Do Not Contact list and you agree that such email messages shall not be in violation of such Do Not Contact list(s); and (iv) Race reserves the right to send you required emails, including but not limited to, emergency and safety notifications, important disclosures about your account, credit collections emails, service interruption notifications, Public Utility Commission and/or regulatory mandated notices, and/or other required communications that you will not have the option to opt-out from.

Race provides the following three components in non-transactional emails that communicate information on Race services or programs other than the services or programs you are currently receiving:

  • Message identification. Email will be clearly marked as from Race

  • Opt-out mechanism. Email will have opt-out unsubscribe link at the bottom of each email.

  • Sender identification: Email will include a valid physical address.

Opt-out of email communications: You can cancel most email communications by Contacting Race, or by clicking the Unsubscribe Opt-Out Link at the bottom of your email message. Please note that it may take up to 10 business days for your Unsubscribe request to take effect.

Pricing. Race does not charge a fee for email alerts or communications. Check with your wireless carrier for your plan details if you receive emails onto your mobile device. Should you change carriers, it is your responsibility to check with your new wireless carrier for plan details. Message and data rates may apply.

Message frequency. Message frequency depends on the type of text or email alerts or other email or digital communications you choose to receive, and conditions related to your service.

Additional Terms

Changes in terms. Race reserves the right to change these terms or cancel text or email alerts or notifications or other email or digital communications at any time. Changes in terms may include, but are not limited to, mobile verification procedures, methods of updating alert preferences, frequency of communications. Please check these Terms and Conditions on a regular basis for changes. Your continued use and acceptance of text or email alerts or other email or digital communications after Terms and Conditions changes are posted will mean that you accept the terms as modified.

No warranties. Race makes no representations or warranties whatsoever regarding text or email alerts or other email or digital communications. Race hereby disclaims all warranties, including any implied representations or warranties of merchantability or fitness for a particular purpose.

Limitation of liability: To the maximum extent permitted by applicable law you agree that Race shall not be liable for any direct, indirect, consequential, special, incidental, punitive, or any other damages, even if Race has been advised of the possibility of such damage or loss, arising or resulting from or in any way relating to your use of text or email alerts or other email or digital communications. Race shall not be liable for the acts or omissions of third parties, including but not limited to delays in the transmission of messages due to circumstances out of Race’s control.

Governing law. These terms shall be construed in accordance with the laws of the State of California, and any arbitration or judicial proceedings to enforce or interpret the terms hereof may be brought only in the State of California.

Online terms and conditions incorporated herein. You agree that for all matters not explicitly addressed herein, including general terms applicable to both text and email alerts and notifications and other email and digital communications, Race’s Terms and Conditions shall apply and are hereby incorporated by reference. In addition, you reaffirm your agreement to those Terms and Conditions.

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