1. Order confirmation
You chose your installation window when you placed your order, so your appointment is already set. You'll get a confirmation with your service details and your scheduled install.
2. Your installation appointment
How we run the fiber line to your home depends on your property:
Aerial: We install a fiber line from the nearest utility pole to the side of your home, generally following existing utility paths.
Underground: We dig a trench from the closest vault or handoff point to the side of your home, following existing utilities. Conduit is placed in the ground in compliance with state and local regulations.
If your home needs concrete work, we'll reach out to you before we start.
During the visit, the technician confirms router placement with the decision-maker on-site:
The router goes on an exterior wall.
Technicians don't enter attics or crawl spaces.
The fiber line is wrapped along the exterior of the home, and a 5/8-inch hole is drilled to bring the fiber inside.
Once installation is done, you're ready for fast, reliable fiber internet.
Questions about your installation, or a special request to talk through? Reach our Customer Service team at 877.722.3833 or email [email protected].