Before you can start using fiber internet, our team must complete a two-stage installation process:
1. The drop installation (no need to be present)
In this stage, our technicians bring fiber from the nearest utility pole or underground conduit to the exterior of your home or business. You do not need to be present for this step, but we will coordinate with you in advance so you can:
Leave gates unlocked to allow access to backyard utility poles.
Keep pets inside or in a secure area for safety.
Move any furniture, trash bins, or obstacles along the side of the home where work will be completed.
2. Inside installation (requires an adult to be present)
Once the fiber line is tested, a Race technician will install the necessary equipment inside your home or business and activate your service. An authorized adult (18+) must be present for this step.
Once the installation is complete, you’ll have a fast and reliable fiber connection to enjoy seamless streaming, gaming, video calls, and more.
Watch the video below for a walkthrough of the installation process.