After placing your order with Race Communications, here's what to expect:
1. Order Confirmation
Within 1–3 days, our Customer Service team will process your order and contact you to:
- Confirm your selected services.
- Schedule your installation appointment.
2. Your Installation Appointment
Your drop and in-home installation happen during the same scheduled visit. You only need to set aside one appointment window.
How we run the fiber line to your home depends on your property's infrastructure:
- Aerial: Our technicians install a fiber line from the nearest utility pole to the side of your home, generally following existing utility paths.
- Underground: Our technicians dig a trench from the closest vault or handoff point to the side of your home, following existing utilities. Conduit is placed in the ground in compliance with state and local regulations.
If your home requires concrete work, we'll contact the account holder before proceeding.
During the same visit, the field technician will confirm router placement with the decision-maker on-site:
- The router must be installed on an exterior wall.
- Technicians do not enter attics or crawl spaces.
- The fiber line is wrapped along the exterior of the home, and a 5/8-inch hole is drilled to bring the fiber inside.
Once installation is complete, you'll be ready to enjoy fast and reliable fiber internet.
For questions about your installation or to discuss special requirements, contact our Customer Service team at 877-722-3833 or email [email protected].