After placing your order with Race Communications, here's what to expect:
1. Order Confirmation
Within 1-3 days, our Customer Service team will process your order and contact you to:
Confirm your selected services.
Discuss the next steps.
2. Installation Method: Aerial vs. Underground
The installation method depends on your property's infrastructure:
Aerial Installation – Race technicians will install a fiber line from the nearest utility pole to the side of your home, generally following existing utility paths.
Underground Installation – Race technicians will dig a trench from the closest vault or handoff point to the side of the home, following existing utilities. Conduit will be placed in the ground in compliance with state and local regulations.
If your home requires concrete work, Race technicians will contact the account holder before proceeding.
3. In-Home Installation
At the time of the in-home installation, the field technician will confirm router placement with the decision-maker on-site.
The router must be installed on an exterior wall.
Field technicians do not enter attics or crawl spaces.
The fiber line will be wrapped along the exterior of the home, and a 5/8-inch hole will be drilled to bring the fiber inside.
Once installation is complete, you’ll be ready to enjoy fast and reliable fiber internet.
For questions about your installation or to discuss special requirements, please contact our Customer Service team at 877-722-3833 or email [email protected]