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I placed my order with Race. What happens next?

What to expect after placing your Race Communications order, from confirmation to installation.

Network Operations avatar
Written by Network Operations
Updated over a week ago

After placing your order with Race Communications, here's what to expect:

1. Order Confirmation

Within 1-3 days, our Customer Service team will process your order and contact you to:

  • Confirm your selected services.

  • Discuss the next steps.

2. Installation Method: Aerial vs. Underground

The installation method depends on your property's infrastructure:

  • Aerial Installation – Race technicians will install a fiber line from the nearest utility pole to the side of your home, generally following existing utility paths.

  • Underground Installation – Race technicians will dig a trench from the closest vault or handoff point to the side of the home, following existing utilities. Conduit will be placed in the ground in compliance with state and local regulations.

If your home requires concrete work, Race technicians will contact the account holder before proceeding.

3. In-Home Installation

At the time of the in-home installation, the field technician will confirm router placement with the decision-maker on-site.

  • The router must be installed on an exterior wall.

  • Field technicians do not enter attics or crawl spaces.

  • The fiber line will be wrapped along the exterior of the home, and a 5/8-inch hole will be drilled to bring the fiber inside.

Once installation is complete, you’ll be ready to enjoy fast and reliable fiber internet.

For questions about your installation or to discuss special requirements, please contact our Customer Service team at 877-722-3833 or email [email protected]

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