Please be advised that this mailbox is monitored M-F, 8am-5pm PT.
Active Race Telecommunications, Inc. SPID(s): 973E
Email LSR Request to [email protected]
Phone: +1 415-376-3330 • LSR(s)
Simple Port – 1 Business Day. FOC date is valid for 5 Business days after the confirmed DDD. The LSR will be canceled if no action is taken after “grace period”. All Complex/Non-Complex LSRs will be processed within 24 business hours of receipt.
• Response Intervals
All Simple Port LSRs received between 8am-12pm PT will be processed within 4hrs of receipt, all requests received after 12pm PT will be processed within standard intervals.
Race Telecommunications, Inc. does not provide concurrence once FOC has been issued.
• Escalation Contacts for Race Telecommunications, Inc.:
***Please avoid sending escalations to multiple contacts at the same time. This often causes confusion and potentially delays in processing the escalation request***
If a Carrier needs to “throw” TNs back to Race Telecommunications, Inc. please send an e-mail to [email protected] and have “Snapback Request” listed in the subject line. Race will approve SNAPBACK requests on a case by case basis. Contact must be made with Race Telecommunications, Inc. and authorization received before TNs can be released back to the losing SPID. A SUP TO CANCEL does not initiate a WINBACK if the TNs have been activated by the winning Carrier in NPAC. Race Telecommunications, Inc. will not reactivate TNs unless the winning Carrier has contacted [email protected] and received an approval response.
Race Telecommunications, Inc. does not guarantee approval of all WINBACK requests.
Race Telecommunications, Inc. Corporate Holidays – These are non-working business days and are not available for LSR FOC.
• New Year’s Day
• Martin Luther King, Jr. Day
• Memorial Day
• Fourth of July
• Labor Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
The Race Telecommunications, Inc. Port Out Team appreciates your cooperation and strives to provide prompt and accurate processing of all LSR requests.
tags: LSR, LNP, DDD, CCNA, PON, SPID, porting, portin, portout, port,