Please be advised that this mailbox is monitored M-F, 8am-5pm PT.
Active Race Telecommunications, Inc. SPID(s): 973E
Email LSR Request to [email protected]
Phone: +1 415-376-3330 • LSR(s)
Simple Port – 1 Business Day. FOC date is valid for 5 Business days after the confirmed DDD. The LSR will be canceled if no action is taken after the “grace period”. All Complex/Non-Complex LSRs will be processed within 24 business hours of receipt.
• Response Intervals
All Simple Port LSRs received between 8am-12pm PT will be processed within 4hrs of receipt, all requests received after 12pm PT will be processed within standard intervals.
• Concurrence
Race Telecommunications, Inc. does not provide concurrence once FOC has been issued.
• Escalation Contacts for Race Telecommunications, Inc.:
1st Level of Escalation: [email protected] / +1 415-376-3330
2nd Level of Escalation: Alexa McEwen / [email protected] / +1 415-376-3330
3rd Level of Escalation: Chris Baz / [email protected] / +1 310-862-5707
***Please avoid sending escalations to multiple contacts at the same time. This often causes confusion and potential delays in processing the escalation request***
• Snapback
If a Carrier needs to “throw” TNs back to Race Telecommunications, Inc. please send an e-mail to [email protected] and have “Snapback Request” listed in the subject line. Race will approve SNAPBACK requests on a case-by-case basis. Contact must be made with Race Telecommunications, Inc. and authorization received before TNs can be released back to the losing SPID. A SUP TO CANCEL does not initiate a WINBACK if the TNs have been activated by the winning Carrier in NPAC. Race Telecommunications, Inc. will not reactivate TNs unless the winning Carrier has contacted [email protected] and received an approval response.
• Holidays
Race Telecommunications, Inc. does not guarantee approval of all WINBACK requests.
Race Telecommunications, Inc. Corporate Holidays – These are non-working business days and are not available for LSR FOC.
• New Year’s Day
• Martin Luther King, Jr. Day
• Memorial Day
• Fourth of July
• Labor Day
• Thanksgiving
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
The Race Telecommunications, Inc. Port Out Team appreciates your cooperation and strives to provide prompt and accurate processing of all LSR requests.
tags: LSR, LNP, DDD, CCNA, PON, SPID, porting, portin, portout, port,