Q: What do I need to get the most out of my new 10 gigabit internet?

A: Race supplies everything you need. A Race Technician will install a 10 gigabit ONT (Optical Network Terminal) and a carrier-class, managed, Wi-Fi 6 router in your home. For most residential clients, the Race router is more than you will need. With the provided router, you can connect up to 4 independent wired devices via ethernet. Each Ethernet LAN port will provide up to 1,000 Mbps (1 Gbps) of bandwidth. In addition, you will be able to power all your Wi-Fi devices simultaneously with no network congestion issues.

For “super users” who have devices capable of using more than 1,000 Mbps (1 Gbps) via Ethernet, we have you covered as well. If you wish to utilize your own router with LAN ports capable of over 1 Gbps speeds, you may do so. You will need to unplug the Ethernet cable from the Race router and plug it into the WAN port of your personal router. Just understand that when using your own router, our support team has no ability to remotely access the network, which will limit our remote troubleshooting capabilities.

Q: Why are my speed tests not showing the full bandwidth I pay for?

A: Bandwidth is the maximum capacity of your router’s connection to the outside world. The total bandwidth of your internet connection is shared by all devices on the network. The speed of any individual device is the amount of the total available bandwidth that it is currently using. If there are many devices competing for limited bandwidth, the router will divide the bandwidth among all devices, often resulting in some or all devices operating at less than their optimal speed. Higher bandwidth will not always increase speeds, but it will allow every device to operate at its peak performance.

Each device has a maximum internet speed, which might not be as fast as your available bandwidth. For example, if you have an older laptop or tablet that only supports 300 Mbps communication and you have 10 Gbps internet service, your device will still never achieve speeds higher than 300 Mbps.

Race provides the highest bandwidth service currently available to residential customers. As such, most devices are not yet capable of using the bandwidth you have at your disposal. With the current technology available, speed test results for services providing more than 1 Gbps are not reliable. Many factors can contribute to inaccurate results.

For the most accurate speed test results:

· Use a speed test app on your device rather than going to the speed test website. Internet browsers are not capable of 10 Gbps communication.

· If possible, use a device that is hardwired via Ethernet to the ONT, not the router. This will ensure that no other devices are using bandwidth while you run the test.

· Test using multiple servers. Some servers may not be capable of testing at 10 Gbps speeds, so using multiple servers will increase the chances of getting accurate results.

· Remember that speed tests are only measuring the amount of bandwidth the device can use, not the bandwidth available to the device. If the device cannot communicate at 10 Gbps speeds, the speed test cannot provide accurate results.