How to use the Race Voicemail system

Carlos Alcantar avatar
Written by Carlos Alcantar
Updated over a week ago

With RACE Voicemail, you get a whole new way to manage your voicemail.  When you’re away from your phone or if you just don’t get to the phone in time, callers have the option to leave a voice message. The next time you pick up your phone, you will hear a stutter dial tone indicating you have a message waiting. You also have the option to have a copy of the voice message sent to your email address. Here is a reference guide to help you navigate through the prompts.


Accessing Voicemail via Your RACE Phone

  1. Lift the receiver and listen for the dial tone.

  2. Dial *99.

  3. Enter your PIN when prompted.


Accessing Voicemail away from your RACE phone

  1. Lift the receiver and listen for the dial tone.

  2. Dial your assigned phone number.

  3. When your personal greeting begins to play, press *.

  4. Enter your PIN when prompted. 

Managing Voicemail Options

  • Press 1 to play voice mail message(s)

  • Press 2 to change folders

  • Press 3 for advanced options

                 - Press 1 to send a reply
                 - Press 2 to hear the message envelope
                 - Press # to return to the main menu

  • Press 4 to play the previous message

  • Press 5 to repeat the current message

  • Press 6 to play the next message

  • Press 7 to delete or undelete the current message

  • Press 8 to forward the current message to another mailbox

  • Press 9 to save the current message in a folder

  • Press # to exit (or during message playback to skip forward)

  • Press * to return to the main menu

  • Press 0 for mailbox options

                 - Press 1 to record your unavailable message (default greeting)
                 - Press 2 to record your busy message
                 - Press 3 to record your name
                 - Press 4 to change your password

Note: After recording your incoming message, busy/unavailable greeting, or name

  • Press 1 to accept

  • Press 2 to review

  • Press 3 to re-record

  • Press * to return to the main menu

  • Press # to exit

Setting Voicemail Greeting

Access your voicemail over the phone by dialing *99 or by dialing your phone number from another phone and pressing *.

  1. Once logged in press [0] for mailbox options

  2. Once in mailbox options press [1] to set your unavailable message

  3. After recording your unavailable greeting:

  • Press 1 To accept

  • Press 2 To review

  • Press 3 To re-record

  • Press 4 To return to the main menu

  • Press # To exit

Voicemail To Email Setup

  1. Enter your account number and password that was provided to you during your installation.

  2. Under the voice services section, click on voicemail options.

  3. Select the phone number.

  4. Select notification options.

  5. Select Send Email attachments.

  6. Enter your email address.

  7. Hit save.

  8. You will now receive a voicemail from [email protected]. Please remember to enter [email protected] into your spam filter white list.

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