RACE

Network Operations

Phone

Sign up for Race home phone service? Reference this guide on how to install your home phone into our equipment.

Phone Installation Guide

Why is my phone number appearing as spam on caller ID?

What kind of phone services does Race offer?

What is the difference between Basic and Unlimited phone plans?

What are your international calling rates?

Can I keep my old phone number?

If I choose a new phone number, what will my prefix be?

Race Phone Features

Why does my fax machine sometimes have issues sending/receiving faxes over my digital phone line?

Voice Battery Backup

Enhanced 911 - also known as E911 - works the same as 911 for your Race Voice service.

Enhanced 911 (E911) Customer Notification

How do I Silence Cyberpower UPS Audible Alarm?

3-Way Calling service allows a subscriber to call another party during an existing call and add this party to the call.

3-Way Calling

Anonymous Call Rejection service automatically rejects all calls for which the caller has withheld the calling number.

Anonymous Call Rejection

Call Blocking 900/976/700/500

Caller ID Name

Caller ID Number

Caller ID With Call Waiting

Call Forwarding allows you to forward all of your incoming calls to another number when you’re away.

Call Forwarding

Call Return tells you the number of your last incoming call and lets you automatically call the person back.

Call Return

Call Trace

Call Waiting allows you to take a second call without disconnecting the first call.

Call Waiting

Delayed Call Forwarding allows you to forward all of your incoming calls if no answer after 36 seconds (approximately 6-7 rings).

Delayed Call Forwarding

Directory Assistance

E911

International Call Fraud - Blocked Countries

International Calling

Outbound Caller ID Blocking per Call allows you to mark your name and number as “Anonymous” on a per-call basis.

Outbound Caller ID Blocking Per Call

Outbound Caller ID Blocking Per Line allows you to mark your name and number as “Anonymous” on every call you make.

Outbound Caller ID Blocking Per Line

Selective Call Rejection allows you to block calls from specific numbers.

Selective Call Rejection

Voicemail

Knowledge Base

Find answers and get help from Intercom Support and Community Experts

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