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My TV box (STB) is frozen or doesn’t seem to be working. What should I do?
My TV box (STB) is frozen or doesn’t seem to be working. What should I do?
Ally Hetland avatar
Written by Ally Hetland
Updated over a week ago

Locate the Amino or Entone STB and unplug it from power. (You can either unplug it from the wall outlet or unplug the power cord from the back of the STB.) Wait about 30 seconds and then plug it back in. You should be able to watch the STB go through its boot process on your TV screen.

When it is almost done, you will see the Race TV logo with a spinning circle below it and numbers counting up to 20. Once it gets to 20 and the logo disappears, you should see your TV programming within a few seconds. If the screen stays blank, the STB may have gone into rest mode after booting up. Try turning your TV off and then pressing STB followed by Power on your Race remote to turn both devices back on.

If you are still having problems, please call Race Support at 877-722-3833 for troubleshooting help.

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