This guide provides an in-depth look into our 10G hardware setup and essential troubleshooting steps. Whether you are a residential or business user, this guide offers insights to ensure a seamless 10G experience.
The hardware setup in our 10G markets features two essential devices:
an Optical Network Terminal (ONT), which is mandatory for all users,
the U6X W Gigaspire, a versatile device that functions as a standalone router or a combo unit.
Customers subscribing to the full 10G services will receive both these devices. If you're subscribing to a lower-tier service, such as 1G in our 10G markets, you'll receive the Gigaspire device, which acts as both the ONT and the router.
Hardware Features
The Gigaspire device is equipped with various ports, including:
2 phone lines,
a USB port,
4 LAN (Ethernet) ports, which are located on the back of the device.
A key feature of the device is the WPS (Wi-Fi Protected Setup) button, which allows hassle-free connection of devices like printers, requiring no network name or password input.
Identifying Device Status
The status of the Gigaspire device can be easily identified through the status indicator light:
Green light: The device is operating normally.
Yellow light: The device is booting up or being re-provisioned.
Red light: There's a problem with the device.
Troubleshooting Steps
If the status light is red, power cycling the device can resolve the issue. This involves unplugging the device for 10-15 seconds and then plugging it back in. The device usually takes around 3-5 minutes to fully reboot, indicated by an amber light flashing and finally turning solid green once fully rebooted.
Should the device status light remain red and flashing even after rebooting, please reach out to our dedicated support team at 877-722-3833, extension 2.